Water meters are read as close to the 25th of each month as possible. Bills are mailed out on the last day of the month; customers with a Wells mailing address will receive their water bills the next day due to the postmaster not sending these bills out to be processed. Customers with mailing addresses outside of the Wells zip code will receive their bill when the postal service sends them out to be processed and back to the associated zip code on file with the city. The City of Wells has no control over the amount of time it take the postal service to deliver a customer's bill to them.
Want to keep track of your meter readings? See Instruction for getting the readings below.
STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.