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Payment Alert - October 19, 2018

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Water Utilities

At the City of Wells, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.  Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!

Contact Info

Carl Pennington
Operator
P.O. Box 20
(936) 867-4615
Email

Frequently Asked Questions

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

The city does not give extensions. The last day to pay your bill is the 25th of every month. Holidays and weekends do not change the due date. The city provides its customers with a  drop box for after-hours payments. 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks.

The city flushes water lines once a month. This is something that is done to keep flow running through the lines and to remove dead water on the end of water lines.

Call our office and report low pressure for your area and we will send someone out to find the problem.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all.

When a customer pays their bill but does not pay the entire amount the system prints the balance due as a late fee showing the credit for the portion you paid. 

Adding your usage for water, sewer, trash, tax and late fee then subtracting the credit will equal the amount due. 

Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look; this is normal and will resolve its self as the air is pushed out of the line. 

If your water continues to be discolored call city hall so that we can flush your streets line. 

Why does my water smell like rotten eggs?

The water in our area is high in hydrogen sulfide is the chemical compound with the formula H 2S. It is a colorless gas with the characteristic foul odor of rotten eggs.

If your cold water smells call us so we can flush your streets line. 

If your hot water smells you will need to flush your hot water heater. 

It is recommended that you flush the hot water heater every 6 months to prevent hydrogen sulfide buildup and lengthen the life of your hot water heater. 

How do I get a copy of the city permits to operate water & sewer plants?

Anyone can submit an open records request to obtain the city's permits.